If the recipient is not available at the time of delivery, we will attempt to contact the recipient and/or the sender for further instructions. If we are unable to reach anyone, we may leave the flowers in a safe location at the delivery address, such as the front porch, only during favorable weather conditions and when it is deemed safe for the quality of the flowers. Favorable weather generally excludes extreme cold (or anytime during the winter season), heat, rain, or snow.
During unfavorable weather conditions, we may leave the flowers with a neighbor to help ensure their safety and freshness. In such cases, delivery will be considered completed once the flowers are left at the designated location or with a neighbor.
If none of the above options are available, the flowers will be returned to our store. A re-delivery fee will apply for a second delivery attempt.
By placing an order, the sender authorizes Moon’s Flowers to follow this delivery procedure. The sender is responsible for ensuring accurate delivery information and availability.