About Sizing

The difference between our bouquet “sizes” is based on fullness, flower variety, and overall value, not the physical dimensions of the bouquet. For example, if a Standard bouquet is $80 and a Premium bouquet is $150, the overall size (height and width) will be similar, but the Premium bouquet will appear fuller, more lush, and may include a greater quantity of flowers and higher-end or seasonal blooms when available. The non-Standard sizes allow our florists to work with more flexibility, incorporating premium flower varieties (such as peonies when in season) and additional textural elements to enhance the overall design. Flower types may vary depending on seasonal availability, but the value and fullness of the bouquet will always reflect the selected size.

Why Size Up?

We recommend sizing up if:

• You’d like a more lush, full, and impactful arrangement

• You want to give our florists more creative freedom

• You’re hoping to include specific or premium flowers (when available)

• You’re sending flowers for a special or meaningful occasion

All of our bouquets are florist-designed, and while each arrangement is unique, we always aim to match the style and color palette shown.

If the recipient is not available at the time of delivery, we will attempt to contact the recipient and/or the sender for further instructions. If we are unable to reach anyone, we may leave the flowers in a safe location at the delivery address, such as the front porch, only during favorable weather conditions and when it is deemed safe for the quality of the flowers. Favorable weather generally excludes extreme cold (or anytime during the winter season), heat, rain, or snow.

During unfavorable weather conditions, we may leave the flowers with a neighbor to help ensure their safety and freshness. In such cases, delivery will be considered completed once the flowers are left at the designated location or with a neighbor.

If none of the above options are available, the flowers will be returned to our store. A re-delivery fee will apply for a second delivery attempt.

All orders must include a delivery date and will be delivered on the selected date any time between 10 am and 6 pm. We use a third party delivery service so we are unable to specify a delivery time or send delivery confirmations except for funeral tributes and weddings. Although every effort is made to deliver within this timeframe, it may vary during busy flower holidays such as Mother's Day, Christmas, and Valentine's Day or due to inclement weather.

By placing an order, the sender authorizes Moon’s Flowers to follow this delivery procedure. The sender is responsible for ensuring accurate delivery information and availability.

Orders are delivered once. If the recipient is not home the flowers/plants will be left by the door (weather permitting) otherwise will be returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from our store. 

We are not responsible for theft or damage of flowers, plants after delivery. We take care of our flowers and ensure freshness and quality at all times. 

Please note that due to the seasonal availability of flowers, it may be necessary to vary individual stems from those shown. We may substitute flowers for one similar in style, quality and value. It may not always be possible to include the exact item as displayed.

If you have a specific flower that you are looking for in this bouquet to be added or dismissed, please specify in the DELIVERY NOTE.

Please specify in ORDER NOTES if this should be a pet friendly order.Flowers that are poisonous to cats and dogs

• Lily ( Extremely toxic )

• Tulip ( when ingested )